What do guests have to say about Xpress Wireless
From Riot Hyatt to Andaz West Hollywood on Sunset Strip
The newly remodeled luxury hotel embraces its rock star past while boasting updated, sophisticated touches.
“At the entrance I was greeted by my "host," Dean, who showed me to a chair in the lounge (a.k.a. the lobby) and offered me a complimentary glass of wine. He then produced a nifty little hand-held computer that not only contained my booking information but also allowed him to swipe my credit card and code my room keys. "Our front desk," Dean said.”
By Beverly Beyette February 17, 2009
Check out the new check-in style
Moments after stepping from the taxi in front of the Andaz hotel in West Hollywood, Elise Faur settled into a padded leather chair, a thick rug beneath her feet."I'm so relaxed right now," said Faur, a regional manager for Jordan Vineyard & Winery in Healdsburg, Calif.
A hotel "host" delivered a bottle of water and knelt at her side, swiftly tapping on a hand-held computer no bigger than a stenographer's notebook. Quickly, the host used the device to confirm her reservation information, swipe her credit card and activate her guest room keys.
What? No front desk? Has check-in become obsolete? No, hotel experts say, but the ritual is certainly changing.
Faur never stood in line, never waited for a clerk to retype her reservation information and never was ignored so the clerk could answer the phone.
Andaz, a new, hip hotel brand from Hyatt, has no lobby telephones or agents behind imposing counters. A communal table set with jars of candy, bowls of fruit and a selection of wine is as close as you'll get to the front desk of old.
Andaz is one of the first U.S. hotels to do away with a front desk.
Still, harried travelers seem to appreciate the efficiency that technology and new procedures have allowed. Faur, of Jordan Winery, wasn't in a hurry to get up from her comfy chair at Andaz.
"The check-in line is usually the last line you stand in at the end of the day," she says. "The last thing you want to do is wait."
By Valli Herman, March 18, 2009
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