SYSTEMS MANAGED SERVICES
Since 1979, PCS has offered our customers Hardware Maintenance Agreements to provide repairs or replacement for failed hardware (terminals/PC’s) and peripherals we sell and install. Likewise, we have provided customers with Software Support for the Applications we represent. (MealsPlus, POSitouch, CAP, NCR, Hotel Express Check-In)
As Systems became more complex and integrated, or connected to enterprise networks, other vendor applications, and the internet, we have been asked to troubleshoot and resolve problems and failures outside the scope of both our covered hardware and covered software.
In order to provide a single point of contact for these complex issues, we have expanded our offerings as part of a "Suite" of Customer Care Products called "PCS Managed Services". They consist of the following:
- Hardware Maintenance
- Software Maintenance
- Software Support
- Help Desk
- Service Management
- Software Management
- Remote Monitoring & Management
- Asset Management
- Project Management
- Network Solutions & Implementation
- Mobility Consulting & Implementation
- PCI Compliance Consulting & Implementation
These services may be bundled into our present annual support agreements at an additional fee, so that the flow of system support to create maximum "uptime" and less drain on your in-house technical support resources is accomplished with a single point of accountability.
Other services may be "event" or Compliance driven and require specific quotes for engagement.
Service and Support Management Services are available to create the right services delivery model that is best suited for your unique environment, budget and operating requirements.