retail
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FREQUENTLY ASKED QUESTIONS

Question: What types of retail environments are best suited for CAP?

Answer: CAP’s robust feature set makes it a good fit for numerous retail environments; however our target markets are as follows:

  1. Specialty gift
  2. Home furnishings
  3. Apparel
  4. Jewelry
  5. Music Stores
  6. Museum Stores
  7. Wine and Liquor
  8. PA beverage distributors
  9. Convenience/Grocery
  10. Pool & Spa Supply
  11. Building Material Supply
  12. Auto Parts/Salvage Yards
  13. Others…tell us about your business and let our professionals advise you.

Question: What areas do you service and support?

Answer: PCS supports CAP nationwide.

Question: Is on site hardware support available?

Answer: Yes, through our relationship with NCR. On-site service is available anywhere in the United States. Service plans are available with a variety of service level agreements from 24x7 - 4 hour response to depot support. Ask your PCS consultant for further details and a plan that best suits your business.

Question: How is help desk support provided?

Answer: Help desk services are available 24x7 through our help desks in Pennsylvania and Texas. Annual contracts are available to assure you are covered when you need us the most.

Question: What type of training programs do you offer?

Answer: PCS offers two different training options.

  1. Personalized web based training
  2. On-site training

Question: Who installs the hardware?

Answer: Depending on the size of your system and your level of knowledge, systems can be self installed with our assistance remotely or we can arrange for on-site installation services at your location. Ask your PCS consultant which plan is best for you.

Question: What type of payment options does PCS offer?

Answer: PCS offers several payment methods including third party leasing. We also accept checks and major credit cards. Speak with a PCS consultant for further information.

Question: Is CAP PCI DSS validated?

Answer: Yes, CAP takes the security of your credit card processing seriously. Our certification can be found on the PCi Security Standards list of validated applications at: https://www.pcisecuritystandards.org/approved_companies_providers/validated_payment_applications.php

Once on the site you will need to type in CAP Software

Question: Does CAP support retailers with multiple stores?

Answer: Yes, CAP’s Headquarters module provides enterprise functionality to support one or more stores. There is no limit to the number of locations CAP can support.

Question: How does CAP compare to other PC based systems?

Answer: CAP was recently given a five star rating by “CPA Software News”. For a comparison of features please click here.

Some of our key advantages include:

  1. US based help desk.
  2. Local hardware support from NCR Corporation a leader in POS hardware. If there is a Wal-Mart near you there is sure to be a local NCR support team.
  3. Hardware and software support from a company that has been in the business for more than 30 years.
  4. Your choice of remote installation and training or on site.
  5. Web review of your solution prior to delivery to assure a successful installation.
  6. CAP has the functionality and features you need to efficiently run your business.
  7. CAP interfaces with a wide variety of third party applications including: QuickBooks, Fintech, Mercury Payment and numerous others.

Questions: Who are some the retailers that use CAP?

Answer: The following are a few of the many CAP users.

  1. Pandora Jewelry
  2. Michelin North America
  3. Liberty Opportunities (National Dollar Store Franchise)
  4. Soccer Post
  5. Hershey Foods (Company stores)
  6. Crayola Factory
    Crayola (Company Store)
  7. American Civil War Museum (Specialty Gifts and Museum)
  8. Stan’s Beverage Carlisle PA
  9. Plum Bottom Footwear
  10. Olde Mill House Shops (Specialty Gifts and Furniture)
  11. Reese’s
  12. Gloucester County College – Roadrunner Café